The customer may request the return of products in the following situations:
- A product that does not comply with the technical specifications on the website (excluding characteristics related to the manufacturer’s brand, colour, design, etc.). If the product ordered turns out not to match the specifications in our offer, the customer may request its return for replacement or a full refund of its value. If replacement with a higher-value product is agreed, the Customer will pay the difference; if the value is lower, you will receive a partial refund up to the value of the replacement product. Return costs and shipping costs for the replacement product, where applicable, are borne by the Customer.
- Products delivered by mistake. Delivery of products other than those requested must be reported immediately, and the customer will refuse to accept them. The customer may request their return for replacement and, if the product is no longer in stock, may choose a replacement or a full refund of its value. If replacement with a higher-value product is agreed, the customer will pay the difference; if the value is lower, you will receive a partial refund up to the value of the replacement product. Return costs and shipping costs for the replacement product, where applicable, are borne by the customer.
- Cancelling the purchase – The customer may request an exchange of the product within 24 working hours of receiving the parcel, without penalty and without giving a reason. If another product is requested, the price difference must be paid if that product is more expensive. If the customer chooses a cheaper product, the price difference will not be refunded. SC Marlyd Medical Devices SRL will send the requested replacement product only after the customer has returned the product originally purchased. The refund of the product’s value or, as the case may be, its replacement will be made within 30 days of the return at the latest.
The return request must include the identification details of the product and of the person who purchased it. In addition to the request, the file must contain the original invoice and a copy of the identity card of the person named on the invoice.
A refund or, as the case may be, a replacement of the products without penalty and without giving a reason may be made under the following conditions:
- If the products have a seal, it must not be broken – the product must be returned sealed.
- The products purchased must be in the same condition as when they were purchased/received, and the original packaging must also be kept intact.
If the product is returned in a condition in which it can no longer be sold as new, SC MARLYD MEDICAL DEVICES SRL is entitled to charge a fee for restoring it to its original condition (if possible) or to cover the price difference resulting from selling the product as second-hand, or, at the customer’s option, to send the product back at the customer’s expense.
These provisions apply in accordance with Government Ordinance (O.G.) no. 130/2000 to products purchased from this website using distance communication techniques.
Where products are returned/exchanged because the purchase has been cancelled, the return/exchange costs are borne by the customer. Repeated cancellation of purchases will be considered abuse.
IMPORTANT: In any return situation, products must be in the same condition, in their original packaging and box, with labels intact and together with all the documents that accompanied them (invoice, warranty certificates, etc.).
When placing an online order, the customer declares that they have read and fully agree with the above.
Final provisions
This document is governed by and construed in accordance with Romanian law. Any disagreement or dispute arising from or in connection with the use of the Site, or from the interpretation and performance of these Terms and Conditions, will be settled amicably.
If an amicable settlement is not possible, the dispute will be submitted to the competent courts at the Seller’s registered office.
If any provision of these Terms and Conditions is declared null, invalid or unenforceable by a competent court or authority, this will not affect the validity of the remaining clauses, which will remain in full force and effect
Neither party shall be liable for non-performance or improper performance of its contractual obligations if this is caused by an event of force majeure or a fortuitous event, as defined by Romanian law. The party invoking force majeure must notify the other party of the event within [e.g.: 5 days] of its occurrence
Any failure or delay by the Seller in exercising any right or remedy provided for in these Terms and Conditions shall not constitute a waiver of that right or remedy, nor shall it prevent its subsequent exercise
THANK YOU FOR CHOOSING MARLYD!